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LANDBANK iAccess is the official retail internet banking facility of Land Bank of the Philippines. It lets individual clients with eligible peso deposit accounts check balances, view transaction history, pay bills, transfer funds (including via InstaPay and PESONet), request checkbooks, report lost cards, and more—securely online, anytime.

You can enroll online (quick but limited features) or at a branch (full features). You must already have an eligible LANDBANK account.

Who Can Enroll?

• Individual depositors (single or joint accounts)
• Eligible accounts: Savings Account with ATM access, Regular Current Account, Interest-Bearing Current Account, or Current Account with ATM access
• Passbook-only accounts and dollar accounts are not eligible

Method 1: Online Enrollment (Recommended for Quick Access to Non-Financial Features)

Online enrollment works only for ATM-based accounts and initially gives access mainly to non-monetary transactions (balance inquiry, transaction history, limited bills payment, check status, lost card reporting). You can later request full features (fund transfer, etc.) via email or branch.

Steps:

1. Go to the official site: https://www.lbpiaccess.com (or the enrollment page linked from there). Click Enroll Now / Sign Up.
2. Read and accept the Terms and Conditions.
3. Enter your account details:
   • 10-digit ATM Account Number (usually starts with “SA” on your card/passbook; not the 16-digit card number)
   • ATM PIN
   • Joint Account Indicator (JAI): usually 0 for individual accounts
4. Fill in personal information accurately (name, mother’s maiden name, birth date, address, email, mobile number, TIN if previously provided, etc.). Use the exact details registered with the bank.
5. Set three security questions and answers (remember these—you’ll need them later).
6. Create your preferred iAccess User ID (6–20 alphanumeric characters).
7. Complete the captcha and submit.
8. Review your details and confirm.
9. Wait for the activation email (usually within 24–48 hours). Check spam/junk folders.
10. Open the email, click the activation link, enter the One-Time Password (OTP), answer your security questions, and create a strong password (typically 7–15 characters with letters and numbers).
11. Log in at https://www.lbpiaccess.com with your new User ID and password.

Tips for success: Match all details exactly to your bank records. A mismatch (especially contact info or TIN) often causes rejection.

Method 2: Branch Enrollment (For Full Features)

Visit any LANDBANK branch (preferably your servicing/depository branch) with:

• One valid government-issued ID
• Your LANDBANK ATM card or account details
• Filled-out LANDBANK iAccess Enrollment and Maintenance Agreement (LI-EMA) form (available at the branch or downloadable from official sources)

Tell the officer you want to enroll in iAccess and select the features you need (Bills Payment, Fund Transfer, etc.). Processing usually takes a few banking days; you’ll receive confirmation via email. Once activated, log in as above.

Activating Extra Features (Fund Transfer, etc.) After Online Enrollment

You don’t always need to visit a branch:

1. Download the iAccess enrollment/maintenance form from the official site or LANDBANK forms page.
2. Fill it out, tick the desired services (e.g., Fund Transfer – Source and Destination), and sign it.
3. Email a clear scan/photo of the form + one valid ID to your servicing branch’s email address (find it via the branch locator on landbank.com).
4. Wait for processing (often a few banking days). You’ll get confirmation by email.

Logging In and Using iAccess

• Website: https://www.lbpiaccess.com
• Mobile: Download the official LANDBANK Mobile Banking App (Google Play, App Store, or Huawei AppGallery). You can now access iAccess directly from the app’s login screen via Quick Links.

Always use the official URLs. Never share your User ID, password, ATM PIN, or OTP.

Common Issues and Solutions

• No activation email / OTP — Check spam, confirm the email matches bank records, or call Customer Care. You may need to visit a branch.
• Enrollment rejected (contact details mismatch) — Update your records at a branch first, then re-enroll.
• Account locked — Use the “Unlock your iAccess ID” self-service option on the website (enter ID → OTP → security question). Keep mobile number and email updated.
• Forgot password — Use the unlock/reset process with security questions or visit a branch.

Customer Care

• Hotline: (02) 8-405-7000 (Metro Manila) or 1-800-10-405-7000 (PLDT Domestic Toll-Free)
• Email: customercare@landbank.com
• Official website: landbank.com | Branch locator available there

Security reminders: Log out after every session (especially on public devices), enable any available extra security, and watch for phishing. LANDBANK will never ask for your full card number or PIN via unsolicited messages.

Once enrolled, iAccess makes everyday banking far more convenient. Start with online enrollment if you mainly need balance checks, then upgrade features as needed. For the most up-to-date forms or processes, always check the official LANDBANK website or visit a branch, as procedures can be refined over time.